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Delivery Time: Processing Time+Shipping Time

Processing Time
Prepare items for shipment. in 1-5 business days normally.

Our estimated delivery dates are based on several factors. including the destination address. the shipping options you've chosen. and how quickly we can assemble and prepare your items for shipment. You can calculate delivery estimates by taking the processing time for your order and adding the delivery time based on the shipping method you've chosen.

For example. if you order a toy. it will need 1-5 business days of processing time and then 9-18 business days of shipping time if you select standard shipping. Therefore. you can expect to receive it in 10-23 business days. And you can expect to receive it in 5-15 business days if you select expedited shipping (4-10 business days). Expedited shipping is available only in the United States. Germany. United Kingdom. and France.

Please use the chart below to help gauge how long it will take to receive your order.

(*There is a different processing time for different items. Once your order is placed. you can check the order shipping info from the online order status page. We will also inform you through your order email.)

＊Please note that Shipping time is estimated and commences from the date of shipping. rather than the date of order.

For countries and regions not listed in the above table. we do not support logistics services for the time being. If you have any questions about this. please contact us for more information: services@rosetoy-official.com 

We are not responsible for late shipments due to invalid addresses. customs clearance procedures. inclement weather. holidays. natural disasters. or carrier delays.

Please keep in mind holidays do not count as business days and should be considered when calculating shipping times.

Sometimes the unexpected delay is caused due to thorough inspection. of stock issues. especially during high-volume periods.

In case of any questions or unexpected delay. you can always contact our customer service.

If you don't receive the parcel within this period. please get in touch with us.

Note for taxes:

For most countries. our customers do not need to pay import fees. duties. or VAT(Valued Additional Tax). However. some limited countries (especially some European countries such as Germany. Italy. France. and Spain. etc.) may need to pay duties or VAT according to your countries' levying rules. Freight should be paid by your side and customs clearance should be included to avoid being stuck in customs.

We only charge taxes and fees for the following EU countries:

Germany 19.00%
Italy 22.00%
France 20.00%
Belgium 21.00%
Sweden 25.00%
Netherlands 21.00%
Spain 21.00%
Portugal 23.00%
Austria 20.00%
Ireland 23.00%
Denmark 25.00%
Malta 18.00%
Luxembourg 17.00%
Finland 24.00%
Romania 19.00%
Czech Republic 21.00%
Slovakia 20.00%
Latvia 21.00%
Croatia 25.00%
Slovenia 22.00%
Estonia 20.00%
Cyprus 19.00%
Bulgaria 20.00%
Lithuania 21.00%
Hungary 27.00%
Poland 23.00%

Taxes and fees charged shall be interpreted by the EU organizations.

＊Please contact us within 6 months of shipment if the package does not arrive in time. our customer care team (services@rosetoy-official.com) will get back to you within 48 hours. Note that overdue requests may not be accepted.

Note: We will make all efforts to deliver your package on time. However. delays may occur due to invalid addresses. customs clearance issues. public holidays and peak season. etc. Your patience is highly appreciated.

WANT SOME HELP? WE LOVE HEARING FROM YOU!

Before you send us an email though. check out our FAQ (Frequently Asked Questions) to see if we've already answered your most burning questions there.

The email address: service@rosetoy-official.com


If you do not get our reply email in your inbox. please check your “junk mail” folder or “spam” folder.